WordPress Premium Support

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Stuck with wordpress errors?

you're in luck.

wordpress premium support

  • Theme maintenance
  • WordPress development
  • Database management
  • Website evaluation
  • Administrative updates
  • WordPress Core

$59

Per month

1 fix

$99

Per month

3 FIXES

$129

Per month

5 fixes

fixes that are covered:

Theme Maintenance 

Install, Change, or update a theme 

  • Install and activate 1 theme from the WordPress catalog 
  • Install and activate 1 custom theme 
  • Install and activate 1 purchased theme 
  • Update any number of installed themes to the current live release of theme using WordPress Dashboard
    • If none are specified, we will update the currently active theme 
  • Manually update 1 theme
    • Example: A specific version provided to us by uploading it to the hosting account 
  • Remove unwanted themes 

Troubleshoot and fix theme errors 

  • Enable logs and/or WordPress debug mode to diagnose the issue 
  • Attempt to resolve the issue if the website or logs reveal a theme related error 

Create an Activate a Child Theme 

  • Create and activate a child theme 

Customize a Theme 

  • Fix text formatting/alignment 
  • Update text (phone number, address, company name, etc) 
  • Swap images 
  • Add plugin shortcode or google analytics tracking ID to a page 
  • Modify 1 of the following for a theme:
    • Header 
    • Sidebar 
    • CSS 
    • Background 
    • Menu 

WP Development 

Install a comment system 

  • Install the Disqus comment system plugin, or your preferred plugin 
  • Instructions provided to import comments from standard WordPress system 

Install, Activate, and update a plugin 

  • Install and activate 1 plugin from the WordPress catalog 
  • Install and activate 1 custom plugin 
  • Install and activate 1 purchased plugin 
  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard
    • You must specify which plugin(s) to update. 
  • Manually update 1 plugin
    • Example: A specific version provided to us by uploading it to the hosting account 
  • Remove unwanted plugins

Troubleshoot and Fix WordPress plugin errors 

  • Enable logs and/or WordPress debug mode to diagnose the issue. 
  • Attempt to resolve the issue if the website or logs reveal a plugin or widget related error. 

Config File Changes 

  • Enable a specified PHP module installed on the Hosting (up to 5) 
  • Modify the value of a PHP setting (up to 5)
    • Change upload limit for a WordPress site (PHP setting) 
    • Change memory limits to reduce timeouts (PHP setting) 
  • Enable or disable debug mode 
  • Disable wp_cache 
  • Generate WordPress configuration file Authentication Keys 
  • Remove the FTP prompt when installing or updating a plugin 

A php.ini, web.config, or .htaccess file will be edited or created based on the request. 

Troubleshoot and Fix Contact Form errors 

  • Troubleshoot and fix issues for 1 contact form 
  • Configure the proper mail settings in a contact form 
  • Ensure the proper short code has been placed on your contact page

 

Database Management 

Database find/replace 

  • Update up to 5 of the following for a WordPress site:
    • Domain 
    • Database table prefixes 
    • Replace other information
      • "Information" Example: Update the company name, phone number, etc, across all pages and posts 

Fix WordPress Database Connection Strings 

  • Update database connection information in WordPress configuration
    • Reconnect a WordPress database and files 

Update, activate, and reset WordPress permalinks 

  • Update WordPress permalinks to any of the predefined styles or a custom style 
  • Diagnose and attempt to fix any permalinks related errors, such as a 404 'Page not found' error.
  • Import/Export WordPress Database 
  • Import 1 WordPress database from a backup (.sql file) to the specified database 
  • Export 1 WordPress database, and place the file into the hosting account 

Optimize WordPress database 

Optimize a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site 

Website Evaluation 

**Check for and report on the following for 1 site:  

  • Confirm WordPress is not blocking search engines from crawling the site 
  • URL Canonicalization 
  • Appropriate title pixel length 
  • Appropriate description length test 
  • Sitemap 
  • Robots.txt file 
  • Home page image descriptions 
  • If Google is blocking your site 

Preformance Report  

  • Check for and report on the following:
    • Website load time 
    • Number of active and inactive plugins, and details about any problematic/conflicting plugins 
    • Site size 
    • Number of external scripts 
    • PHP 7 Compatibility of plugins and themes 
  • Whenever possible, we will recommend follow-up services to help improve performance

Administrative Updates

  • Add a Favicon
  • Optimize images
  • Setup WordPress redirects
  • Preventing WordPress comment spam
  • Install or update ionCube loader
  • Unzipping a zipped file
  • Move a WordPress site to another folder
  • Troubleshoot and fix WordPress login issues
  • Troubleshoot and fix WordPress image issues
  • Troubleshoot and fix a media upload error

WordPress Core

  • Install WordPress
  • Troubleshoot and Fix WordPress core file errors
  • Update WordPress to new version
  • Troubleshoot and fix white screen of death
  • Troubleshoot and fix 500 internal server errors